General Conditions of Sale

Preamble
The purpose of these General Conditions of Sale (hereinafter the "GCS") is to set out the respective obligations of VVF Réservation and the customer (hereinafter "the customer(s)" in their contractual relations pursuant to the sale of Individual Holidays.
The fact that VVF Réservation does not avail itself of one or more of the provisions of the GCS in no way  implies a waiver of its rights.
Any booking implies the customer's full compliance with and total abidance by the GCS which shall prevail over any other document, unless otherwise agreed beforehand  by VVF Réservation in writing.
These general conditions apply to all customers.

General
The GCS comprise the present conditions of sale which set out the payment terms, as well as the price schedules which are an integral part of the GCS.
All documents other than the GCS, including the catalogues, flyers, advertisements and leaflets are provided as a guide only and for information purposes.
The terms for the performance of the activities concerning the organising and sale of holidays and tours are determined by the French Tourist Code, particularly Articles L. 211-1 et seq. of said Code.

1. SERVICES AND BOOKINGS

The components of the services provided during our holidays and tours are set forth in the pages of this website. The tourist information is provided for general information purposes. For example: public swimming pool nearby, spa at the resort, skating rink. You should contact the organisations themselves to find out when they are open and ask for additional information.
VVF Réservation reserves the right to make modifications to the information given on this website.

Holiday booking and payment
Your booking request must be accompanied by a down-payment of 25% of the holiday price inclusive of VAT and 100% of registration and insurance fees, and be received by us within 5 days of your booking. Your booking will only become effective after the recording of your down-payment. The outstanding balance must be paid no later than thirty days prior to the departure date.
WARNING: once these deadlines have passed, if we have not already received your payment or the outstanding balance, we will consider your reservation to be cancelled and we will offer it to resale. Furthermore, our cancellation terms and conditions will apply.
Upon receipt of your down-payment, a holiday confirmation will be sent to you stating the outstanding balance. Each payment must be accompanied by the reference number stated on your holiday confirmation. One week, at the latest, before your date of departure (holiday paid in full), your exchange vouchers will be sent to you; for holidays abroad, information on your destination will also be sent. Any person presenting himself/herself for a tour departure or at a holiday destination without having previously paid his/her outstanding balance will be turned away.
Customers registering less than thirty days before departure must pay the full holiday price upon booking. Depending on the booking date, we may not always be able to send you a holiday confirmation. You will then be deemed as having accepted all the terms stated on this website or in the brochure or stated to you orally.
For self-catering holidays, for safety reasons, the number of persons arriving on holiday may on no account exceed the number of places available in the accommodation provided and the number of persons stated on the contract. As concerns full and half-board holidays, the accommodation is allocated according to the family' s composition.
Under-occupancy: supplements in the event of under-occupancy: single + 35% during school holidays, + 25% at other periods. Supplement charged if the number of occupants is less than the standard occupancy rating: 25 to 90% depending on sites and periods. The prices are given upon booking.

Methods of payment
You can use any method of payment to pay for your holiday in an agency or by phone, i.e. either:
- bank cheque
- holiday voucher: VVF Réservation has been approved by the Agence Nationale pour les Chèques Vacances; you can use holiday vouchers for all your holidays. We advise you to send them by registered mail, stating your reservation number. The customer shall bear all liability for any cheques not sent by registered mail and not received by VVF Réservation. The cheques shall be valid for their nominal amount, up to the amount payable for your holiday, until the balance payment date at the latest. Enquire with your company, works council or any other body authorised to issue them. In the event of cancellation, any refund due shall be paid by bank cheque.
- gift vouchers – Cadhoc, CCE/CCB and "Tir Groupé"
- credit card (Visa, Eurocard/Mastercard, American Express, Diners)

Persons residing outside France may only pay by credit card, Eurocheque, bank cheque in euros or bank transfer accompanied by the booking voucher.
Payments must be sent to the following address: VVF Réservation SNC - BP 16 - 28, rue d’Arcueil 94251 Gentilly cedex - France (until mid-June 2008) - VVF Réservation SNC 21-23 rue de la Vanne - 92120 Montrouge - France (from mid-June 2008).

2. PRICES

The prices are given in our price schedules. Our prices are based on the exchange rates in force on the dates shown in the "Useful Information" section. If exchange rates vary or any changes in economic conditions occur after publication of the catalogue, VVF Réservation reserves the right to change its prices in accordance with current regulations, after taking account of transport costs and other services included in the package price, in particular those paid in foreign currencies. The customer will have the option of refusing this increase. The sums paid for the holiday will then be reimbursed.

Price reductions – promotional operations
If you are entitled to a price reduction through a promotional operation, you must avail yourself of this reduction upon booking. Once the booking has been confirmed or the invoice has been issued, customers will no longer be able to avail themselves of any such reduction.
Moreover, price reductions and promotional operations may not be combined, unless expressly specified.

Cancellation/interruption of stages, non-consumption of restaurant services, etc.
Prices for lunch on Saturday in half-board or full-board clubs: prices are given as part of a package (arrival Saturday evening, departure Saturday by 10 AM). No shortened holiday or unused service (included in the packages, mentioned on the invoice or purchased on site) shall be refundable.
For full-board holidays of over one week, the Saturday lunch shall be invoiced at the applicable posted price.
Extension of your stay: any extension paid for on site shall be charged at the current applicable price (no promotional rate or partner reduction applicable).

3. TRANSPORT

Where transport is included in the holiday, the prices given are inclusive of VAT (but exclude specific taxes such as airport and security taxes).
The prices stated on our website are based on transport costs, linked to the cost of fuel, duties and taxes on the services offered such as landing, boarding and unloading taxes in sea ports and airports. In the event of modification of any of those factors, VVF Réservation reserves the right to modify its sales prices accordingly, either upward or downward. In all cases, any such price modification shall not be applied less than thirty days before departure.

Moreover, our prices (excluding airport tax) are based on prices given to us by airlines for a specific seat class, subject to availability.
When this class is full, we can offer you, subject to availability, another seat class.
Services for holidays with transport: transit time is included in the total duration of the holiday. In cases of force majeure, as set out in Article 1148 of the French Civil Code, the total duration of the tour may be extended. No price increase will then be charged.
You shall always be informed of the timetables, routes and types of crafts, subject to modification. Moreover, VVF Réservation shall not be liable for any external event or force majeure affecting traffic intensity or punctuality.

In accordance with item 14 of Article R. 211-6 of the French Tourist Code, VVF Réservation undertakes to keep the customer informed of the identity of the airline for each portion of the flights concerned.
The airlines in charge of air transport are the following:
- [country]: name of airline
- [country]: name of airline
VVF Réservation may need to change airlines and, if so, undertakes to inform the customer of the identity of the replacement airline eight (8) days before the departure date or at the time of payment if it is due less than 8 days before the departure date.
Services for holidays without transport: if you travel to your holiday site on your own initiative (by car, train, etc.), you must vacate your apartment at the date and time indicated. Should a force majeure event prevent you from leaving (collapsed road, weather conditions, etc.), you will be charged for the expenses resulting from this holiday extension.

4. GROUP TICKETS OR SPECIAL FLIGHTS
The terms and conditions applying to charter flights or group tickets are such that any unused seat on the outward or return journeys cannot be refunded. In the case of a holiday including air transport, you will be given the flight schedule and routes, subject to last-minute changes. Flight delays, due to factors such as airport congestion, the increase in air traffic, strikes or poor weather conditions are sometimes inevitable. In the event of unavailability or cancellation of the flight booked, beyond our control, we reserve the possibility of having you travel on another flight at an equivalent price.

5. VISITORS' TAX
Visitors' tax, collected on behalf of municipalities, is not included in our prices. It is payable on site upon arrival.

6. REGISTRATION FEES
Registration fees are charged by VVF Réservation for each reservation made; for stays of 4 or more nights: €29; stays of up to 3 nights: €10. These registration fees will only be refunded if the cancellation is attributable to VVF Réservation.

7. SECURITY DEPOSIT
At the beginning of your holiday, you will be required to pay a security deposit, the amount of which is stated in the Useful Guide for Spring - Summer - Autumn 2008. This deposit will be refunded to you, minus any compensation payable, backed by invoices, for any damage noted during the pre-departure inventory carried out in your presence. Retention of the deposit does not exclude any additional compensation if the repair costs exceed the amount of the deposit.

8. HOUSE RULES
The house rules are posted in each apartment. Please read them and comply with them.
Swimming pools: for the use of the pools, children shall be accompanied by their parents and shall remain under their responsibility.
Children's clubs: the children's clubs are open to children under the conditions stated in the Useful Guide for Spring - Summer – Autumn 2008. However, we reserve the right to turn away a child whose behaviour could be detrimental to other children or the club's organisation. Any customer causing bodily harm or material damage shall be liable for damages.

9. RESPONSIBILITY
VVF Réservation is responsible for the proper performance of all of its contract obligations. However, VVF Réservation shall be relieved, in part or in whole, of its responsibility in the event of non-performance or improper performance of the contract attributable either to the purchaser or to an unpredictable and insurmountable event caused by a third party extraneous to the provision of the services set forth in the contract or to a case of force majeure as defined in Article 1148 of the French Civil Code. For holidaymakers travelling by scheduled flight, airlines have requested that we publish the following disclaimer of liability: "The tour operator advises its clients that airlines will not be held liable in the event of complaints which do not arise from an air transport irregularity. The term "air transport irregularity" includes any flight cancellation, delay or change to published flight times".
The consequences of any accidents or incidents that may occur during air transport are governed by the provisions of the Warsaw convention or those of EC regulation no. 261/2004 of 11 February 2004 (JOUE 17/02/2004).
Furthermore, any services not delivered by VVF Réservation during the holiday come under the exclusive liability of the external service providers in charge of their provision.

10. LOSSES, THEFT AND DAMAGE
Holiday rentals in our Clubs and tourist residences and in our half-board or full-board clubs do not fall within the scope of hoteliers' responsibilities. Consequently, we cannot be held liable for any loss, theft or damage to personal effects in our residences, whether in the apartments, the car parks or the common rooms (ski rooms, bike rooms, etc.). However, VVF Réservation has taken out damage insurance on behalf of its customers to cover the risks of break-and-entry in the apartments. Said policy does not cover the following: thefts of jewellery, cash, cheque books, credit cards, securities, identity papers and all items valued at more than €380. The  amount of the deductible payable by you is €350 and the maximum amount of cover is €1,100. We advise you to contact your insurance company to obtain, if necessary, an extension to your personal cover.

11. OPTIONAL INSURANCE
To enable you to go on holiday with total peace of mind, we offer optional insurance that you can take out when you make your reservation; it covers:
– cancellation/curtailment of holiday
– repatriation assistance
– luggage
Indeed, in the event of cancellation or curtailment of your holiday, VVF Réservation will only refund the unused portion of the holiday if it is responsible for the cancellation.
We therefore strongly recommend that you take out this insurance which will entitle you to trouble-free compensation or repatriation. The names of the insurance companies, the guarantees covered and the prices are summarised in the  Useful Guide for Spring - Summer - Autumn 2008. The full terms and conditions can be sent to you on request before you subscribe. At any rate, they will be sent to you upon confirmation of your holiday at the latest (this insurance is non-refundable).

12. HOLIDAY MODIFICATION ATTRIBUTABLE TO THE CUSTOMER
Any modification request can only be accepted subject to availability and must be sent to VVF Réservation by registered mail with acknowledgement of receipt requested. The effective date of customer modification (or cancellation) of the holiday shall be the date on which the registered letter is sent, as confirmed by the postmark.
It shall be subject to modification fees calculated as follows:
More than 30 days prior to the holiday starting date, a fixed fee of €29 per invoice shall be withheld.
Between 29 days and 21 days prior to the holiday starting date, 15% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
Between 20 days and 10 days prior to the holiday starting date, 25% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
Between 9 days and 4 days prior to the holiday starting date, 40% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
3 days or less prior to the holiday starting date, 60% of the difference between the amount of the initial booking before the modification and the amount of the modified booking shall be withheld.
No shortened holiday can be the object of a refund. It is explicitly stated that, for holidays abroad or holidays including transport, any modification concerning the holiday dates or holiday conditions constitutes a cancellation governed by the conditions stated hereunder and requires a new reservation.

13. CANCELLATION ATTRIBUTABLE TO THE CUSTOMER
All cancellations must be notified to VVF Réservation by registered mail with acknowledgement of receipt requested. The effective date of customer modification (or cancellation) of the holiday shall be the date on which the registered letter is sent, as confirmed by the postmark.
VVF Réservation shall refund the amounts paid (excluding registration fees and insurance fees which shall be kept by VVF Réservation), minus the following cancellation penalties:
More than 30 days before the holiday starting date, 30 euros per booking.
Between 29 days and 21 days before the holiday starting date, 25% of the total amount of the booking.
Between 20 days and 10 days before the holiday starting date, 50% of the total amount of the booking.
Between 9 days and 4 days before the holiday starting date, 80% of the total amount of the booking.
3 days or less before the holiday starting date, 100% of the total amount of the booking.
In case of cancellation after multiple bookings, VVF Réservation will apply the present cancellation conditions to each of the cancelled holidays.

14. CHANGES AND CANCELLATIONS MADE BY VVF RÉSERVATION
In the event of cancellation attributable to VVF Réservation, you will immediately be refunded all amounts paid and will receive as compensation an amount equal to the penalty you would have had to pay if the cancellation had been attributable to you on the same date.
If, before departure, one of the essential components of the tour or holiday cannot be provided due to an unpredictable and insurmountable event caused by a third party extraneous to the provision of the services set forth in the contract or to force majeure, we shall inform you immediately. You will then have the option to either forego the tour and/or holiday or accept the modification we will offer you. You will then have to inform us of your decision within 72 hours.

15. DEPARTURE TIME
Where transport is provided by VVF Réservation, the meeting time given to participants must be complied with. Latecomers run the risk of having to suffer certain inconveniences due their lack of punctuality (seats occupied, need to travel to the holiday site under their own steam with no reimbursement of transport costs).

16. HANDING-OVER OF THE KEYS
The keys will be handed over from 5 PM to 8 PM on your day of arrival. The keys must be returned before 10 AM on your day of departure. For weekend stays, keys are handed over from 5 to 9 PM on Friday or on Saturday. The keys must be returned before 5 PM on Sunday (or Monday in the case of 3-day weekends).

17. ADMINISTRATIVE PROCEDURES AND HEALTH REQUIREMENTS
We advise you to make sure that you satisfy all police, customs and health requirements for your tour or holiday. We give information guidelines for French nationals on the visas and vaccinations required for each country, but you are responsible for carrying out all formalities. A customer who is unable to board a flight or is unable to enter the country where the holiday is to take place due to failure to present the required documents (passport, visas, vaccination certificates, etc.) shall not be entitled to any refund, as these precautions are your sole responsibility. As regards health insurance, we strongly recommend that customers travelling abroad make inquiries before departure at their national health insurance office.

18. CONCERNING YOUR PETS

Pets are not admitted onto our holiday villages and camping/caravanning sites, except in the holiday villages specified on this website. Pets may be allowed in these villages, subject to elementary hygiene rules, veterinary procedures (vaccinations up to date, etc.) and village regulations. For prices and conditions: see the Useful Guide for Spring – Summer – Autumn 2008. We wish to draw the attention of families to the risks of finding that they are not allowed access to the establishment if they fail to comply with these regulations.

19. PROTECTION OF PERSONAL DATA

In accordance with Act no. 78-17 of 6 January 1978 on computer data, computer files and individual liberties, we inform you that we may transmit information that we have collected concerning you to third parties for marketing or promotion purposes. Under Act no. 78-17 of 6 January 1978 on computer data, computer files and individual liberties, you have a right of access, rectification or opposition to the processing of the information concerning you. To exercise that right, contact VVF Réservation, 28 avenue d’Arcueil, 94250 GENTILLY.

20. CLAIMS

After your holiday, any claim you may have can be sent to us by registered mail with acknowledgement of receipt requested, within one month following the end of your holiday.

21. APPLICABLE LAW – JURISDICTION

All sales agreements entered into with consumers residing in France or abroad are governed by French law. All disputes shall be handled by French courts.
THE ACT OF BOOKING ONE OF OUR TOURS OR HOLIDAYS IMPLIES FULL ACCEPTANCE OF OUR GENERAL CONDITIONS OF SALE.
VVF Réservation SNC – General partnership with capital of €10,000 - Registered office:
28 rue d’Arcueil 94250 - GENTILLY – FRANCE - Travel agent licence: LI 094 03 0003 -
Registered at the Registre du Commerce et des Sociétés de Créteil (Créteil trade register) under number: B 441 677 754
- Financial guarantee taken out with Crédit Commercial de France, 2 carrefour de l’Odéon - 75006 Paris - Insurer: GENERALI – Head Office: 5, rue de Londres – 75456
PARIS CEDEX 9 - Policy AA376716
In case of misprint or omission on the website, VVF Réservation reserves the right to correct any clerical errors which may have slipped into its documents. The illustrations and photos, mainly concerning the renovated sites, are not contractually binding.

22. Legal and regulatory provisions (French Tourist Code)

Art R. 211-5
Subject to the exclusions set out in the second paragraph (a and b) of article L. 211-8, all offers and sales of holiday or travel services are dependent on the provision of the appropriate documents in accordance with the rules set out in this section.

In the case of the sale of air transport tickets or transport tickets on scheduled services not accompanied by services associated with this transport, the vendor shall supply the purchaser with one or more tickets for the whole of the tour issued by the transport provider or under its responsibility. In the case of transport on request, the name and address of the transport provider on behalf of whom the tickets are issued, must be stated.

Separate invoicing of the various items of a given fixed-price tourist package does not release the vendor from its obligations as stated herein.

Art R. 211-6
Before signing the contract, the vendor must provide the consumer, on a written document, bearing the company’s name, address and official operating authorisation, with details of the prices, dates and other components of the services provided for the journey or holiday such as:
1° The destination, means of transport, characteristics and categories of transport used;
2° The type of accommodation, its location, level of comfort and main characteristics, its certification and tourist classification in accordance with the regulations or practices of the host country;
3° The meals provided;
4° Description of the itinerary (for tours);
5° The administrative and health formalities required, in particular for crossing borders, and how long such formalities will take;
6° Visits, excursions and other services included in the price or available on payment of a supplement;
7° The minimum or maximum size of a group required to undertake the tour or holiday and, if the tour or holiday requires a minimum number of participants, the date by which the consumer must be notified in case the tour or holiday is cancelled; this date may not be less than twenty one days before departure;
8° The amount or proportion of the price to be paid as a down-payment on signing the contract and the schedule for payment of the balance;
9° The price modification procedures as set out in the contract, in accordance with Article R-211-10;
10° The cancellation terms and conditions set out in the contract;
11° The cancellation terms and conditions set out in Articles R. 211-11, R. 211-12 and R. 211-13;
12° Details of the risks covered and the amount guaranteed under the insurance contract covering professional civil liability of travel agents and civil liability of non-profit making associations and organisations and local tourist organisations;
13° Information relating to the optional insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in case of accident or illness.
14° Where the contract comprises air transport services, the information for each portion of the flight, as set out in Articles R. 211-15 to R. 211-18.

Art. R. 211-7.
The information provided to the consumer in advance is binding on the vendor, unless it states that the vendor has expressly reserved the right to modify certain components thereof. The vendor must, in this case, indicate clearly why modifications may be made and to which components.

In any case, modifications made to advance information must be sent in writing to the consumer before the signing of the contract.

Art. R. 211-8.
The contract agreed between the vendor and purchaser must be written and drawn up in duplicate, a copy of which is handed to the purchaser, and signed by both parties. It must contain the following clauses:
1° Name and address of the vendor, its guarantor and insurance company as well as the name and address of the organiser;
2° The travel destination(s) and, if the case of a multi-destination holiday, the various periods and their dates;
3° The means of transport used as well as their characteristics and categories, the dates, times and places of departure and return;
4° The type of accommodation, its location, level of comfort and main characteristics, its tourist classification according to the regulations or practices of the host country;
5° The number of meals provided;
6° The itinerary (for tours);
7° The visits, excursions or other services included in the total price of the tour or holiday;
8° The total price of the services invoiced and an indication of any possible adjustment to this price under the terms of Article R. 211-10;
9° Indication, if appropriate, of the fees or taxes payable for certain services such as landing, departure or arrival taxes in ports and airports or visitors' tax when these are not included in the price of the service(s) provided;
10° The schedule and methods of payment; in all cases, the final instalment made by the purchaser may not be less than 30% of the price of the tour or holiday and must be paid on receipt of the documents required to carry out the tour or holiday;
11° The special conditions requested by the purchaser and accepted by the vendor;
12° The procedure by which the purchaser may lodge a claim against the vendor for failure to execute the contract or unsatisfactory execution of the contract; claims must be sent to the vendor as soon as possible by registered mail with acknowledgement of receipt requested and notified in writing, if appropriate, to the travel organiser and provider of the services concerned;
13° The date by which the purchaser must be notified of cancellation of the tour or holiday if the tour or holiday depends on having a minimum number of participants, in accordance with the terms of item 7 of article R. 211-6;
14° The cancellation terms and conditions set out in the contract;
15° The cancellation terms and conditions set out in Articles R. 211-11, R. 211-12 and R. 211-13;
16° Details of the risks covered and the amounts guaranteed under the insurance contract covering the professional civil liability of the vendor;
17° Details of the insurance contract covering the consequences of certain cases of cancellation taken out by the purchaser (policy number and insurer's name), as well as details of the assistance contract covering certain specific risks, in particular repatriation costs in case of accident or illness; in this case, the vendor must provide the purchaser with a document defining at least the risks covered and the risks excluded;
18° The date by which the vendor must be notified if the purchaser cancels the contract;
19° The vendor's undertaking to provide the following information to the purchaser in writing at least ten days before the date set for his/her departure:
a) The name, address and telephone number of the vendor's local representative or, if there is none, the names, addresses and telephone numbers of local organisations who might be able to help the consumer in case of difficulty, or failing this, the number to call to establish emergency contact with the vendor;
b) For minors travelling or holidaying abroad, a telephone number and address enabling direct contact with the child or the person responsible on the site where the child is staying.
20° The clause of cancellation and refund of the amounts paid by the purchaser without any penalty in the event of non-compliance with the information obligation set out in item 14 of Article R. 211-6

Art. R. 211-9.
The purchaser may transfer his/her contract to a third party who fulfils the same conditions as himself/herself for the tour or holiday, so long as this contract has not had any effect.
In the absence of any condition more favourable to the transferer, the latter must notify the vendor of his/her decision by registered mail with acknowledgement of receipt requested at least seven days before the start of the tour. For cruises, this notification must be sent fifteen days before the start of the cruise. In no case is prior authorisation required from the vendor in order to transfer the contract.

Art. R. 211-10.
When the contract contains the express possibility that the price may be modified, within the limits defined in article R. 211-13, mention must be made of the specific reasons for the price modification, either increase or decrease, in particular the associated amount of transport costs and taxes, the currency or currencies that may affect the price of the journey or holiday, the proportion of the price to which the modification applies, and the currency rate(s) used as a basis for setting the price given in the contract.

Art. R.211-11.
When the vendor finds that it has to amend one of the essential clauses of the contract, such as increasing the price significantly before the purchaser's departure, and when the information obligation mentioned in paragraph 14 of Article R. 211-6 is not fully abided by, the purchaser may, without being liable for payment of any damages and having been notified by the vendor to that effect by registered mail with acknowledgement of receipt requested:
- either cancel his/her contract and receive immediate reimbursement of the sums paid without penalty;
- or accept the modification or substitute tour offered by the vendor; an addendum to the contract defining the changes made is then signed by the parties; any reduction in price shall be deducted from any balance due by the purchaser or, if the payment made by the latter exceeds the price of the modified service, the excess paid shall be refunded to the purchaser before the date of departure.

 

Art. R.211-12.
In the case defined in article L. 211-15, where the vendor cancels the tour or holiday before the purchaser’s departure, it must notify the purchaser by registered mail with acknowledgement of receipt requested; the purchaser shall receive immediate reimbursement of the sums paid from the vendor, without penalty and without prejudice to any claims for damages sustained; in this case, the purchaser shall receive compensation at least equal to the penalty he would have had to pay had he cancelled the contract on that date.
The terms of this article in no way impede the conclusion of an amicable settlement by which the purchaser accepts a substitute tour or holiday offered by the vendor.

Art. R.211-13.
When, after the purchaser’s departure, the vendor finds it impossible to supply a major part of the services described in the contract representing a significant proportion of the price paid by the purchaser, the vendor must immediately take the following measures without prejudice to payment of compensation for any damages incurred:
- either propose services to replace the services initially planned, bearing the cost of any price supplement and, if the services accepted by the purchaser are of lower quality, the vendor shall refund the purchaser for the price difference upon his/her return; 
- or, if the vendor is unable to offer any replacement service or if the purchaser refuses such services for valid reasons, the vendor shall supply the purchaser, without additional cost, with tickets for his/her return, in conditions that may be considered equivalent, to the place of departure or another place agreed by both parties.
The provisions of this article are applicable in the event of non-compliance with the obligation set out in item 14 of Article R. 211-6.

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